Refund policy

In accordance with applicable consumer protection laws, including European Directive 2011/83/EU, the right of withdrawal does not apply to orders for goods made to the consumer's specifications or clearly personalised.

All artworks available on barraya-bis.com are produced on demand and personalised (size, medium, finish) by our printing partner Whitewall (Germany). No returns or refunds will be accepted except in cases of proven manufacturing defect or damage occurring during transport.

In such cases, the customer has 48 hours after receipt to report the issue by email with supporting photographs.